Our Customers Say It Best
I am writing you a note to say thanks. I purhased a 2010 Chalet a year ago April. A little history: I bought a new Winnebago in 1989 from A&M RV in Anchorage. The purchase was relatively painless. My wife and I enjoyed it for 17 years. Like some dealers, as soon as the big sale was made, the dealership wasn't so happy to see me anymore. We had very few problems with the motorhome, but it was frustrating dealing with A&M after the warranty ran out. Most of the time, I would fix it myself or take it to a different shop.
We sold the Winnebago in 2006 and bought a new Nash trailer from ABC. Once again the sale was fine, and I feel we got a reasonable deal. We owned it for about 3 years and had very few problems, but when we did, it was an ordeal to get resolved. Common was a 2 to 3 week wait for an appointment. Most of the time the trailer would go back again for the same problem. That really cut into the already short Alaskan summer.
We realized how much we missed the motorhome. A year before we purchased the Chalet, I started stopping by Great Alaskan Holidays and getting to know the salespeople. I found them to be friendly, and always ready to answer questions and not pushy, even though they must have thought I was a tire kicker. If someone told me 10 years ago that I would buy a used motorhome, I would have told them they were crazy. After checking out the rental models on your showroom floor, and having been shown the shop in the back and the ongoing maintenance program, they changed my mind.
Now, the best part of owning the Chalet from Great Alaskan Holidays is the stellar way we have been treated - before, during, and after the purchase. This experience has changed my mind about dealerships. Not only was Gary great to work with in Sales, but also the guys in Parts, and Service. You should be proud of the excellent staff you have. We love the motorhome and will be buying our next RV from Great Alaskan Holidays. I'm happy to recommend your business to other prosepctive buyers, renters, and those looking for good service.
Mr. Bennett (Daryl),
My wife and I would like to pass along our appreciation for the outstanding service received at Great Alaskan Holidays, particularly the efforts of Jerry "J.R." Guest, your service department manager. Late in the season in 2008, we purchased a 31' Itasca Spirit from your dealershipówe've been very pleased with our RV! Regrettably, we left Alaska in Jun 2010, but in that short time, J.R. shined as we broke in the RV and prepped it for a journey to the "Lower 48". The personal attention J.R. gave us topped our highest expectations, and no concern was too small for J.R! In the end, we felt ready for the trip, and our family very much enjoyed the 21-day, 5000 mile expedition south. Over the past year, we've been very busy (work, school, and a new baby); I'm glad to have been afforded a few moments time to do justice to the service J.R. provided.
Tom & Ginger W.
"Thank you all for working so hard to get this to us. We LOVED our RV and have highly recommended all out friends and family who might be RV shopping to come see you"
Glen & Suanne W.
"My wife and I would like to pass along our appreciation for the outstanding service received at Great Alaskan Holidays, particularly the efforts of Jerry "J.R." Guest, your service department manager. We purchased a 31' Itasca Spirit from your dealership and we've been very pleased with our RV! Regrettably, we left Alaska in June, but in that short time, J.R. shined as we broke in the RV and prepped it for our journey to the "Lower 48". The personal attention J.R. gave us topped our highest expectations, and no concern was too small for J.R! In the end, we felt ready for the trip, and our family very much enjoyed the 21-day, 5000 mile expedition south."
Tom & Ginger W.
"I want to thank you for providing us with a great motorhome at a great price through a knowledgeable staff in a no pressure sales environment. We were able to fit the maiden voyage to the Kenai and winterization all into one week! We are excited and looking forward to next summer."
Great Alaskan Holidays:
I appreciate your help in getting our 29 foot Chalet ready for the road. Other shops that have looked at this RV have said it was well-maintained by Great Alaskan Holidays. Good job! We believe the coach is ready for our upcoming 8,000 mile trip to Disneyland and back. We'll check back with you all when we return.
Great Alaskan Holidays,
"We want to express our gratitude for your professionalism when you sold us our RV. You did not put any pressure on us, and that is why we liked doing business with you.
Keep your friendliness and smiles. That's what makes your business a success. Thanks again!"
Ted & Ginger U.
"Overall, we have been exceptionally pleased with our motorhome. It has been everything that your company promised: clean, well maintained, and a great value. Many people have remarked that it looked new. Your service has also been superb.
I am sending some pictures of the motorhome in the Smoky Mountains, at Crazy Horse memorial in South Dakota near Mt. Rushmore, and in Orlando, Everglades City, and Pensacola, Florida, and finally at the White Sands National Monument in New Mexico.
Thanks for all the great service before and after our purchase."
Rick and Orlanda M.
"Ken and I just wanted to express to you our great satisfaction with your company. We purchased a 29-foot Tioga from you last July. We did not see our motorhome until our arrival in Alaska July 15 (a year later).
We have dealt with RV dealerships often and have never been treated so well or have been so satisfied with the results.
Thank you so much for your terrific service."
Ken and Dorothea J.
St. Louis, Missouri
"Just a note to tell you we got the R.V. home with no problems and put it under the R.V. shelter for the winter.
All of our family & friends that have seen it so far like it a lot! We look forward to next spring & summer.
Thanks for a pleasant purchase experience. God bless!!"
Marilyn and Ryle R.